MGK Pools Refunds, Returns & Pricing Policy

Return and Refund Policy

Items and above ground pools may be returned within 14 days of receipt by you. Credit will be issued upon return of item(s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond within 2 business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer’s responsibility. Items for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We cannot accept returns for chemicals, lights, battery powered vacuums, automatic cleaners, heaters and heat pumps. Above ground pools, liners, winter covers, leaf net covers and solar covers may not be returned if cartons are wet, opened or unfolded.

Restocking Fee

A 25% restocking fee will be applied to any above ground pool accessories that are returned. All other items returned are subject to cost of all shipping costs. Orders refused at time of receipt are subject to a 25% restocking charge and all shipping costs. Special order items are not returnable.

Shipping & Handling Disclaimer

MGK Pools Inc are unable to credit you for any shipping and handling charges. In the case of an above ground pool package, you will be debited our cost associated with shipping to you, and you are responsible for shipping items back. Free shipping is not free if you return the pool or equipment. We often pay more for freight than we charge you, and you will be responsible for that cost should you return or refuse the pool once it ships
If you are confused with any of this information. Please contact us before placing your order 1-978-710-8667

Return Address

MGK Pool Service / MGK Pools Inc – 26 Front St Winchendon MA 01475

Product Pricing

MGK Pool Service / MGK Pools Inc, may at any time, change product pricing which has been erroneously displayed on the website. In the event of an error in pricing, MGK Pool Service / MGK Pools Inc may cancel the orders or remove the items from the order. In the event of cancellation, all associated fees will be either credited to your account or refunded within 30 days. If the merchandise has been shipped, you have the right to pay the difference or return the merchandise. The customer is not entitled to merchandise at an erroneous price. If you are confused with any of this information. Please contact us before placing your order 1-978-710-8667